Category: Programs

Partner Spotlight: Q&A with Casey Federico

May 13, 2020

When schools closed in March, parents and caregivers were immediately left figuring out how to balance work, childcare, and homeschooling their children. For the families who relied on the Food Bank every week, there was an added layer of stress – where would they get their groceries? Prior to shelter-in-place, many families could pick up the fresh groceries at their school pantry during drop-off or pick-up. Across San Francisco and Marin, school closures caused 46 of the Food Bank’s Healthy Children food pantries to stop their weekly distributions 

One such pantry was at Dolores Huerta Elementary School in San Francisco’s Mission District. When the school closed teachers and staff quickly worked to identify and contact families to let them know where they could access food. Even with new available pop-up pantries opening nearby, with vulnerable relatives at home, some families could not attend nearby Pop-up pantries. The school’s Family Liaison, Nataly Terrazas; Elementary Advisor, Luis García; School Social Worker, Sarah Volk, and school parent and pantry coordinator, Casey Federico quickly sprang into action matching families who couldn’t leave their house with volunteers who could pick up and deliver food to them. They now have 30 volunteers who trade off delivering to 13 families.  

Last week we caught up with Casey to learn more about what is happening in their community. 

(This conversation was edited for length and clarity.) 

Food Bank: How did you start partnering with us and what have you been doing since the start of the pandemic?   

Casey Federico: At Dolores Huerta, which is both of my daughters’ elementary school, there was an established food pantry every Monday morning. Another parent had coordinated it before me, but their son graduated, so I took on the job of being the pantry coordinator this fall. Even before shelter-in-place, we were seeing a huge expansion in need for the pantry. We grew from a 50–person pantry last year to a 70- or 80-person pantry in November.  

When the shelter-in-place happened, I was in communication with Edith, our neighborhood representative from the Food Bank, and knew everything was shifting. At the same time, I was getting all these texts and messages from families at the school saying, ‘we are about to be out of food’ There were lots of different challenging situations. And so, from discussions with the school team – Sarah, Luis, and Nataly – we found out who couldn’t leave their home for whatever reason and identified 12 families who needed food delivered. We started with a group of volunteers –families who did have transportation and could go to a food pantry and pick up a box and then deliver it to those people’s homes.  

Our School Social Worker, Sarah Volk, is such an inspiration. She was just so careful and thoughtful about confidentiality. Sarah asked families who they’d be okay being paired with, because to have someone know you are receiving food from the Food Bank and then know where you live, that is a big deal. She was just super thoughtful about that and got everybody’s permission all along the line. 

FB: What are you hearing from people in the community now? 

CF: I’m still hearing a lot of people saying, you know, we got this [food], but it isn’t really enough. That is the hard reality. So many families that are part of our community are hospitality workers, etc.  

Another amazing thing that happened is one of our teachers, her fiancé owns a restaurant and every time somebody from the community buys a meal in his restaurant, Toma, he’s donating a meal to a family in need. He’s also delivering meals. So, families are getting additional support from that too.  

But what I just heard from Sarah last week, is just the numbers are increasing so much. So, we are talking about how to meet new needs. It’s really challenging. 

FB: Do you talk to the families you deliver to? How are they doing?  

CF: One thing that’s been really good, is a lot of relationships have been built between the families who are delivering and the families who are receiving. I know everybody’s been sending texts like, I’m going to drop it off. They text, I got it, thank you.  

There’s also been some specific communication around needing health items like toothpaste and soap and tampons, and that kind of stuff. A few volunteers who have the capacity have also been sharing those types of items with families. Many of the families who are delivering are also out of work or running low on food themselves.  

FB: We see this too, it’s incredible how many of our volunteers say, ‘oh yeah, I’m out of work right now and so I have free time and I’m going to do this.’ 

CF: I know, it just takes my breath away. One of the women who is helping deliver said ‘oh yeah, we both lost our jobs last week, but this is just so important, it’s the one trip I have purpose around. I have to do this.’  

FB: Is there anything else that you wanted to share about the experience? 

CF: I think the one thing that the Food Bank really does is bring together a community of people. Almost everybody who volunteered at the weekly food pantry at Dolores Huerta is also receiving a box of food. And so, I think our, our community of folks who really view themselves as part of the system were ready to jump in. The group of parents who help us to set up, fold up boxes, and do all that kind of stuff are really jumping up again to help out, which is cool. 

That sort of friendly, joyful mood that was at our Monday morning pantry translates over and made people feel comfortable to be both asking and giving. I’m so proud to be part of this community! 

 

Pop-up Pantries: a Lifeline to Those Newly Out of Work

May 6, 2020

To meet the exploding need for food during the pandemic, the Food Bank opened 20 Pop-up pantries across San Francisco and Marin, each serving roughly ten times more people each week than our regular pantries. In the south-east corner of San Francisco, the Bayview Opera House was one of the first Pop-ups we opened after shelter in place went into effect.  

Set up in the parking lot between the Opera House and Joseph Lee Recreation Center, the pantry is staffed by volunteers outfitted with masks and gloves always maintaining a safe distance. They say there are many “this is why we are out here” moments – whether it’s participants’ relief that they’ll be able to put food on the table for the week or folks new to the Food Bank who are surprised to open their bag and find that about 70% of what the volunteers bagged for them is fresh produce. 

Finding A Way During the Shutdown  

The Bayview Opera House is now serving more than 1,000 households every Monday. The line often stretches down Newcomb Ave, around on 3rd Street, and back up the hill on Oakdale, but it moves quickly – social distancing can be deceiving.  

Once at the front of the line, participants are greeted by a friendly volunteer with a clipboard who asks them how many people are in their household, before they are handed a bag of groceries.  

For Maria, who lost her job in the crisis as a childcare worker, standing in line is worth it, “I know there are a lot of families who are thinking: rent or food?” She has been trying to figure out what to cut from her budget so she can support her family as the shelter in place continues. “This really helps because I have two teenagers at home who eat a lot. Before I was spending $150 per week for just one meal a day. Now, they are eating three meals.” 

James, a tour bus driver, said: “I came to work, and it was just shut down.” Without the tours he has had trouble making money, “my savings are gone so the Food Bank helps.” He loves that he can still get a variety of proteins. “Last week I got eggs. I killed those eggs! Once, there was pork loin. I killed that too!”

For Jasmine’s family, the pop-up pantry is a lifeline. Jasmine lost her hotel job and lives with her mom, who has a health condition that makes her vulnerable to COVID-19, and with her brother, whose hours were cut as his airline job. “Honestly, I don’t even know how we are getting by. By the grace of God, we are living day by day,” she said. “It’s a little stressful figuring out the craziness of how you are going to pay rent and buy food.” But the pop-up pantry helps, “because two out of three of us are not working, it helps 

us save money and not waste the last of our savings.”  

The Pop-ups are a welcome sight, with passing cars often giving us a friendly honk. The Food Bank and our volunteers make sure the community knows we’re here for them in this crisis, and we are all in this together. 

Support our programs here. 

Food Insecurity Town Hall

April 29, 2020

Last night, we were proud to participate in a digital Town Hall Meeting on food insecurity during the COVID–19 crisis, hosted by San Francisco Senator Scott Wiener. Over 2,200 people watched on Facebook and Zoom as our Executive Director, Paul Ash, joined leaders from fellow Bay Area non-profits working to ensure no one in our community goes hungry during this difficult time. 

Food Providers Adapting To Meet the Growing Need 

Senator Wiener was joined by the leaders of Meals on Wheels SF, St. Anthony’s, Second Harvest Food Bank of Silicon Valley, and the CA Association of Food Banks. Each organization is reporting exponential growth in the number of people in need of food assistance since the crisis hit. In the face of significant challenges — including operating with only 60% of their workforce and fewer volunteers, having to rethink how to prepare thousands of meals while keeping cooks 6 feet apart, and compensating for closed pantries — the organizations are continuing to step up to feed more of our neighbors facing hunger. As Executive Director Jose Ramirez of St. Anthony’s shared, “We’re really leaning on each other and learning what it means to be a community.” 

“We should not go back to the ‘old normal'” 

The Town Hall also focused on the ways that COVID-19 has helped advocates advance policy recommendations that improve food access. The crisis has actually allowed us to secure improvements to the CalFresh program for which advocates have been fighting for many years. These include the expansion of online purchasing using CalFresh benefits, allowing for the application process to be done entirely over the phone, and waiving the interview requirement. 

The Food Bank is co-sponsoring a bill in the State Senate, authored by Senator Wiener, that aims to make some of these program flexibilities permanent.  SB 882 – CalFresh: Simpler for Seniors – would make it easier for eligible low-income Californians to sign up and stay connected to CalFresh, particularly older adults and people with disabilities, many of whom have been hit hardest by the COVID crisis. 

We are In This Together 

As our colleague Jose from St. Anthony’s shared last night, “This is an opportunity to reflect on our priorities as a city, as a community, and as a country. We have to address food insecurity as the crisis that it is. It’s about human connection and compassion – putting people first, leading with compassion, and letting the rest fall into place.” 

You can catch the townhall here.

Feeding Kids During COVID19

April 21, 2020

Schools May Be Closed, but Hunger Persists 

Last year, 9,000 kids in Marin and 30,300 kids in San Francisco received free or reduced-price meals every day at school.  When their schools shuttered last month to combat the spread of COVID–19, families were left wondering how they would be able to feed their children while they were at home. 

Child Nutrition Advocates Push for Policies to Feed Our Kids 

In response, we advocated for policymakers at all levels of government to act quickly to ensure that children would not suffer from hunger during this public health crisis.    

Here are three of the advocacy wins that are helping children continue to access the food they need to grow and thrive, even during these challenging times: 

  1. Children of all ages can access grab-and-go school meals during COVID-related school closures.  The Families First Coronavirus Response Act allowed the US Dept. of Agriculture (USDA) flexibility in cutting through some of the administrative red tape that typically governs child nutrition programs. Now, schools and other participating sites can provide grab-and-go meals and home-delivered meals to eligible children while their schools are closed. In San Francisco, the Food Bank is also working with the Unified School District to locating our Pop-Up Pantries at school sites that serve free to-go school meals. The “CA Meals for Kids” mobile app is available to help families find participating sites. Read more about our emergency pop-ups here.  
  2. Low-income families will receive money to buy food through Pandemic EBT. The Families First Coronavirus Response Act also established a new program called Pandemic EBT, which will offer a quick and easy way to get food to school-age students by providing funds on a credit-like card for children who are eligible to receive free and reduced-price school lunch. The California Department of Social Services is working with the California Department of Education to efficiently deliver benefits to all families who qualify without anyone having to submit an application. 
  3. Women, Infant, and Children’s (WIC) Program gets a boost. WIC is a federal nutrition program helping pregnant people, new mothers, and their children access vital nutrition in their formative years.  The Families First Act provides $500 million in additional WIC funds to ensure that the program can serve more people as the economic downturn worsens, and also loosens regulatory requirements during the pandemic.  California was granted flexibility in reducing the administrative and regulatory burdens typically placed on WIC recipients, including temporarily halting in-person meeting requirements and blood tests, as well as expanding the foods that families can buy with their WIC card. 

#InThisTogether: Policymakers Support Food Banks

April 16, 2020

Advocacy in the Age of Shelter in Place 

Every April, our Policy & Advocacy team joins advocates from food banks statewide in Sacramento to meet with our elected leaders.Typically, our Capitol Action Day is an exciting time to gather with fellow advocates and elected champions to rally around our shared anti-hunger priorities and push for policies and programs that help our communities. In our new COVID-19 reality, we continued the tradition but shifted our meetings with lawmakers to video chats. 

The Need is More Urgent Than Ever 

With food banks across the state and throughout the country seeing unprecedented demand for food in the wake of the COVID-19 crisis, our legislative priority was clear: fund food banks. When disasters strike, food banks find themselves on the front lines of response. Last week, we served 40,000 households, 10,000 more than just a few weeks ago, and our lines are only getting longer. We asked our State Senators and Assemblymembers to support our budget requests for additional state funding to help continue to serve the increased need. 

#InThisTogether 

During this crisis,  San Francisco and Marin State policymakers have shown incredible support for the Food Bank and our mission. Over the past few weeks, we’ve been pleased to host many of our Assemblymembers, Senators, and County Supervisors at our Pop-up pantries. They have rolled up their sleeves, donned masks, and shown up to help feed their communities. We couldn’t do what we do without their ongoing support, both in their districts and in Sacramento. 

 

A First of Its Kind: Drive-through Pantry

April 1, 2020

“It was a logistics miracle,” said Barbara Abbott, Vice President of Supply Chain at the Food Bank, beaming as she walked out of the San Francisco-Marin Food Bank’s San Rafael warehouse on Saturday afternoon.

Abbott and her team had just finished the Food Bank’s first-ever drive-through food pantry. And somehow, besides the rainy weather, the event went off without a hitch.

From the moment the pantry opened at 9:45 a.m. until it closed a little after 2 p.m., staff and volunteers loaded 30-pound boxes into cars. The length of the line waxed and waned – at some points even wrapping around the building – but the flow of cars remained steady throughout the day. By the end, we had served more than 600 households – 100 more than expected.

Necessity: The Mother of Invention

The setup was designed to promote social distancing – something none of us considered before COVID-19. Participants drove up and opened and closed their trunks, so the Food Bank could continue the essential service of distributing food while minimizing person-to-person contact.

Despite how seamless the operation appeared, it wasn’t as simple as it looked. A lot of thought went into the day.

For example, how do you efficiently pack 500-600 boxes while maintaining social distancing? “It’s not easy to keep 20 people away from each other at six feet distancing,” said warehouse manager Steve Coover. “The way we set up was pretty difficult at first. But we finally figured it out and it went smoothly.”

After a trial run on Friday, Saturday looked like a well-oiled machine. A carefully organized assembly line of volunteers slid boxes across a conveyor belt as they loaded in fresh produce, meat, and healthy non-perishables. The process was streamlined and efficient and even the social distancing was a success.

A Team Effort

Katy McKnight, Director of Community Engagement, provided a practical explanation for the team’s success:  “We applied best practices we’ve learned over our 30 years delivering food and have been able to bring that here to our San Rafael facility.”

Everyone agreed the logistical success of the drive-through was only possible because of the community support.

“The community is really rallying around us now,” said McKnight. “People have turned up to volunteer, allowing us to run a project like this, and allowing us to pre-box all of these groceries to make it as safe for our volunteers and participants as possible and as efficient for our participants as possible.”

Coover, who spent much of Saturday managing the line of cars and directing traffic heard many participants saying, “thank you, we appreciate you guys being here.”

He was also out there reminding them we’ll be back again next Saturday from 10-2. The San Rafael drive-through, at 2550 Kerner Blvd, will be a weekly operation for the foreseeable future.

For those who want to volunteer, please sign up here. We especially need the support of those who are bilingual.

 

Pop-Up Food Pantries Keep Food Flowing

March 25, 2020

On a chilly Thursday morning, a San Francisco-Marin Food Bank truck pulled off the unusually quiet Dolores Street into the parking lot at Mission High School. Sergio Salguera, Sr. Lead Driver at the Food Bank parked and started to unload pallets of fresh produce, rice, milk and eggs.  

Salguera, who has delivered to several pop–ups, said this delivery gives him a whole new appreciation of our mission, “I experienced a newfound strength to be able to set-up and deliver to face the crisis and help our community.”  

Soon after he arrived, volunteers trickled in with coffee in hand and ready to hear their marching orders.  

Tina Gonzales, director of community partnerships at the Food Bank called everyone’s attention and gave a firm reminder of social distancing. Then she asked line managers to greet participants, and volunteers to pack grocery bags with specific amounts of each item – six carrots, four potatoes, three apples, one bunch of celery, etc. Anyone without a task was to make sure boxes of food were open and accessible.  

Food is Essential 

COVID-19 precautions have caused around 100 food pantries in San Francisco and Marin to close. To fill the gap and ensure our neighbors can still have access to healthy food, the Food Bank team is working around the clock to open interim pop-up pantries.  

“We had a lot of pantries close in the community and a lot of people in need of food without access. So, we decided that we needed to reach out to community partners and set up pop-up pantries with the help of volunteers,” said Gonzales.  

The pop-up pantries have been a huge success. The pantry at Mission High School was just one of six pop-up food pantries the Food Bank set up that served over 1,800 people last week. And we will continue to bring more online to serve different neighborhoods.  

These pantries are here to serve anyone whose regular pantry has closed or who is struggling to afford food because of the COVID-19 pandemic.  

Practicing Social Distancing 

The Food Bank is an essential service, and still allowed to operate, but we are adapting to new realities. “We are trying to do the best we can,” said Gonzales. “We are finding new ways to spread out but still get the work done.” 

Instead of having participants walk through the pantry in the typical “farmer’s market style,” they were handed a bag of pre-packed groceries to minimize waiting in line and food handling. Line managers reminded participants to keep six feet between one another, and staff reminded volunteers that spacing out was more important than efficiency.  

Volunteers and participants alike understood the need for these new measures.  

Neighbors Helping Neighbors 

“It warms my heart being able to hear how much the community appreciates our mission and the sense of relief they receive from us,” said Salguera. 

The outpouring of support and eagerness to volunteer has come from everywhere in the community – participants, local churches, staff, and individuals. It has deeply inspired both Salguera and Gonzales.  

“One of the greatest things is our website is blowing up with volunteers. We have seen a lot of people who want to come help” said Gonzales.  

And it’s not just volunteers who are pitching in. Friends, family, and neighbors are pitching in to pick up free groceries for vulnerable family and neighbors who could not leave their homes.  

“People see it and tell us they have a neighbor, or they are taking care of their mom and need to take another bag. So not only are we helping the people in line,” said Gonzales. We are helping people who should not come out and cannot come out, so it’s been really great to be able to do that.” 

Each pop-up pantry is led by a Food Bank staffer or volunteer, and we currently recruiting more volunteers to help us expand. Sign up to learn about opportunities as the arise here. 

A Letter From Paul | We Are an Essential Service Provider

March 17, 2020

We are now struggling with the new reality in the wake of the COVID-19 pandemic. With a national emergency now declared, local school districts are closed, and now, our local governments have announced a ‘shelter in place’ order for all residents.  

The Food Bank is still fully operational. As indicated in Mayor Breed’s press release, food banks are an essential service provider, and we must continue our work to distribute food to the community. Now, more than ever, our continued efforts are critical to ensure that our most vulnerable neighbors get access to the food they need to weather the pandemic. 

Pop-Up food pantries

We are working with San Francisco and Marin school districts to host pop-up food pantries at schools that are offering to-go meals for students. When students and parents pick up their breakfast and lunch, they will also be able to get pre-bagged groceries to take home. This will help make sure families have the food they need.  

To our existing pantry network, we continue to purchase and send out additional shelf-stable food items each week for participants to set aside in case they can’t get to a pantry for any reason.  

Need for volunteers in the community

Our operations are being called upon to support our community’s most vulnerable. We cannot provide these services without volunteers. We anticipate that we’ll need additional help at our pop-up food pantries. Please see our special volunteer signup page to help us during this pressing time: Hunger Doesn’t Take a Break – Please Volunteer. 

We understand that there are concerns about volunteering amid the COVID-19 outbreak, and we take these concerns seriously. To protect the health of our volunteers, and staff, we have made changes to our volunteer program: reducing the number of volunteers at each shift and cutting non-essential projects.  

Safety and health first

We are in close contact with public health officials and are following their recommendations. In response to the COVID-19 situation, we have doubled down on cleaning, hand washing, and, of course, we have hand sanitizer and disinfectant readily available. The volunteers continue to use gloves, and we are mindful of social distancing per CDC guidelines. As always, the safety of our staff, partners, volunteers, and participants are of the utmost importance.  

 We encourage you to consider your own health and well-being before deciding whether or not to volunteer. 

During this time, you can also support our work to keep our community healthy and ensure that our neighbors in need have enough food by making a donation. 

If you, or anyone you know, are in need of food, please use the food locator. 

With gratitude,
Paul Ash
Executive Director

Hunger Doesn’t Take a Break – Please Volunteer

March 13, 2020

Here at the San Francisco-Marin Food Bank, we serve some of the most vulnerable people in our community; children, seniors, homebound adults with disabilities, and families struggling to make ends meet. Now, more than ever, it’s critical to get food out to the community. Schools are closing, people are homebound, and many have their work hours cut in the wake of COVID–19.  

At this time, the Food Bank is still fully operational. As indicated in the new public health order that requires residents to stay home except for essential needs, food banks are an essential service similar to a grocery store, and we must continue to work to distribute food out in the community.

The backbone of our operation

We can’t provide food without you. Our volunteers help us pack and distribute over 1 million pounds of food per month! It’s understandable that there are concerns about volunteering at this point. And individuals should consider their own health and well-being before deciding whether or not to volunteer. We are closely monitoring the situation and we are in close contact with the SF Department of Public Health and are following their recommendations. We are reevaluating our operations daily. 

To protect the health of our volunteers, and staff, we have made changes to our warehouse volunteer program, for example, reducing the number of volunteers at each shift and cutting non-essential projects. Right now, we are only packing senior boxes and grocery bags for delivery to homebound neighbors. We have also stepped up our cleaning and are wiping down all equipment after every shift, and asking all volunteers to keep a reasonable distance from one another while at the warehouse and when possible moving the projects outside. We also have plenty of hand sanitizer and gloves are mandatory for volunteers.

And of course, if any volunteer is feeling unwell, we ask them to stay home.

More need out in the community

Our volunteer needs are ever-changing as we adapt and respond to the challenges COVID-19 presents and determine how to best serve our community. If you are interested in learning about future opportunities in the warehouse and in the community as they arise in response to COVID-19, please, go to our volunteer page to sign up.

Questions? Read our FAQ

Thank you for your support!

PS. If you want to see what it is like to volunteer at our warehouse, press play.

A Letter From Paul | Solutions in Place to Continue to Serve the Community

March 10, 2020

The Food Bank continues to do the day-in and day-out job of making sure vulnerable neighbors get the food they need. Now, we are putting solutions in place, one by one, to be able to continue providing food and helping our community prepare for whatever challenges the Coronavirus (COVID-19) presents.

Sending out extra food

We know there may be disruptions that keep us from delivering food or keep clients from getting to pantries. So we’ve begun purchasing and sending out a few additional pounds of shelf-stable food each week. We are asking clients to set that food aside so they will build up a small surplus in their kitchens to get them through in case they can’t attend a pantry for any reason. Unfortunately, we can’t wait for donations of shelf-stable food, we have to make sure that seniors, families, and homebound neighbors will have what they need now.

Nutritious food is critical to maintaining good health, so in many ways, it is more important than ever to reach people in need. We rely on our 275 pantries to distribute the food, and we know at some point they might have to close. Therefore, we are working on a plan with city officials to identify backup distribution sites. As long as there is no threat to the safety of our staff, we’ll continue to carry out our mission.

Buying cased and prepacked food

We have had a lot of volunteer cancellations lately. It’s understandable. Almost 50% of our volunteers for March have canceled — that is a huge impact on our ability to sort and pack food. To counter that we are spending more to buy our produce cased instead of in bulk and looking to buy some prepackaged rice. The cost is higher, but we need to make sure our distribution is uninterrupted. We need help! To protect the health of our volunteers we are very mindful about spacing between volunteers, we have increased cleaning, and made hand sanitizer available throughout the facility. If you are able, please sign up for a volunteer shift here.

If you or someone you know needs food assistance, we are here to help. Please visit our Food Locator or call 211 for access to our pantry network. If you want to support our mission, please donate here.

With gratitude,
Paul Ash
Executive Director