We only allow one shopper per agency on the Shop Floor at a time. In San Francisco we have an appointment process that asks agencies and shoppers to choose a designated weekly time slot to shop. There will also be daily drop-in hours available throughout the week to accommodate frequent shoppers and varying schedule needs.
If you do not have an appointment, please come in to shop during our daily drop-in hours: Monday-Friday, 11 a.m. – 3 p.m. in San Francisco. Marin currently does not have an appointment system and you are free to visit our Marin Warehouse Monday-Friday 9–2 p.m.
If you have any questions, check our FAQ. If you have further questions, please contact Lizzi Nickerson at (415) 282-1907 ext. 274 or enickerson@sfmfoodbank.org. For other account changes, such as updating the contact list, kindly reach out to your Neighborhood Representative.
We want to ensure that all new agency shoppers have a full understanding of our shop floor guidelines and food safety best practices and expectations. By the end of the training, you will have a clear understanding of our commitment to ensuring food quality & safety, as well as how to put this knowledge to use when shopping and preparing meals/snacks at your agency.
To complete the Authorized Shopper process all four steps need to be finalized – from watching the videos, taking the test, to getting authorization from your agency Executive/Program Director.
There are five videos in the playlist below (Spanish also available below). The next video will begin when you finish the current one.
Yes, there will be a test afterward.
Take the quick 8-question quiz to test your new knowledge and ensure you have a full understanding of our partnership expectations.
Get authorization from your agency Executive/Program Director. The link below will send the Director to DocuSign where they will be instructed on how to add your name to the shoppers’ list and provide an e-signature.
Please send this link to your agency Executive/Program Director: https://bit.ly/2HJ3JkP
Once we have received your Authorized Shopper form via DocuSign, you will receive your Authorized Shopper card via email within 5 business days and will need to come in to take a quick tour of our warehouse.
You can visit the appropriate location during these times:
San Francisco: 900 Pennsylvania Ave. Monday, Tuesdays, Thursdays, and Fridays 10am-2pm
Marin: 2550 Kerner Blvd. San Rafael Fridays 9am-2pm
If at any point in this process you encounter any issue, please call our hotline, 415-282-1900 x275.
If you have other questions, please contact your Food Bank representative; you’ll find contact info here.
